Cloud Support Engineer - Big Data

AWS Cloud Support Engineer - Big Data is a technical role focused on helping customers succeed with AWS's data and analytics services. As a Cloud Support Engineer, you'll work with a diverse range of customers from small startups to large enterprises, providing expert technical guidance and support.

The role involves deep diving into complex technical issues, troubleshooting, and finding root causes for customer problems related to big data services like EMR, Athena, Glue, Redshift, and other AWS analytics offerings. You'll communicate with customers through various channels including phone, email, and web chat, requiring excellent communication skills in both Mandarin and English.

Your responsibilities will include providing technical solutions, conducting training sessions, creating documentation, and collaborating with various AWS teams including Technical Account Managers, Solution Architects, and Service Development teams worldwide. The position offers significant learning opportunities in cloud computing, big data technologies, and distributed systems.

AWS operates on a follow-the-sun model, offering flexible work schedules (Monday-Friday, Tuesday-Saturday, or Sunday-Thursday) during daytime or early evening hours. The company emphasizes work-life harmony and provides comprehensive training and career development opportunities.

The ideal candidate should have strong fundamentals in data warehousing, Linux system administration, and networking. Knowledge of Hadoop, Spark, Hive, Presto, NoSQL, and other big data technologies is preferred. AWS provides extensive training and support for career growth, including opportunities to become certified subject matter experts.

This role is part of AWS's Sales, Marketing, and Global Services (SMGS) organization, which drives revenue and growth across customer segments. AWS values diversity and inclusive culture, offering various employee-led affinity groups and ongoing learning experiences.

The position offers excellent career growth potential, including opportunities to work with AWS teams abroad, participate in strategic initiatives, and contribute to the company's mission of being Earth's most customer-centric company. Benefits include comprehensive healthcare, mentorship programs, and a supportive work environment that promotes both professional success and personal well-being.