Cloud Support Engineer - BigData, AWS Mandarin Support

As a Cloud Support Engineer for BigData at AWS, you will:

• Learn at an accelerated pace how to use and leverage various cloud technologies to help customers succeed
• Act as a Cloud Ambassador across AWS products, providing customers with tools and tactics to scale their impact in worldwide markets
• Support Big Data services that leverage data and produce business insights, including machine learning/artificial intelligence (ML/AI)
• Work with services like EMR (Hadoop), DynamoDB (NoSQL), MongoDB, and Apache Cassandra
• Solve customer cases through various contact channels (telephone, email, web/live chat)
• Apply advanced troubleshooting techniques and dive deep into root causes
• Drive initiatives to improve support-related processes and customer experience
• Provide feedback to internal AWS teams on service improvements
• Work on critical, complex customer problems spanning multiple AWS services
• Continuously learn groundbreaking technologies and develop new technical skills
• Participate in hiring processes and mentor new team members

The role requires flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday, or Monday - Friday.

AWS Support Engineering is a customer-facing global organization operating on a follow-the-sun model. You'll assist a global list of companies and developers using AWS services for mission-critical applications.

Amazon values diverse experiences and encourages candidates from all backgrounds to apply. The company offers inclusive team culture, mentorship, career growth opportunities, and work-life balance.

Compensation includes a base pay range of $71,100/year to $158,900/year, depending on the geographic market and other factors. Additional benefits may include equity, sign-on payments, and a full range of medical and financial benefits.