Cloud Support Engineer - CICD, AWS Support Engineering

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their AWS Support team. This role combines technical expertise with customer service, placing you at the forefront of cloud technology. As a Cloud Support Engineer, you'll serve as a 'Cloud Ambassador' across AWS products, helping customers maximize their cloud investment.

The position involves working with cutting-edge cloud computing technologies while supporting a global customer base. Your primary responsibilities will include solving complex technical issues through various channels (email, phone, web chat), applying advanced troubleshooting techniques, and working closely with AWS engineering teams to resolve customer challenges.

This is an excellent opportunity for someone with 2-4 years of DevOps experience who wants to grow their career in cloud computing. You'll be part of AWS's world-class support organization, working with leading technologies and contributing to customer success through technical guidance and problem-solving.

The role offers significant growth potential through mentorship, training programs, and opportunities to work on various technical projects. AWS values work-life harmony and maintains an inclusive culture that celebrates diversity through employee-led affinity groups and ongoing learning experiences.

Key aspects of the role include troubleshooting complex technical issues, writing technical documentation, participating in customer communications during critical events, and contributing to process improvements. You'll also have opportunities to mentor newer team members and participate in training development.

The ideal candidate should have experience with CI/CD tools, containerization technologies, and system administration. Knowledge of web servers and scripting languages is highly valued. This position offers the chance to work with a diverse team while solving challenging technical problems in the cloud computing space.