Cloud Support Engineer - Containers P, AWS Support Engineering

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specializing in Containers to join their Support Engineering team. This role focuses on supporting containerization services including EKS, ECS, ECR, Fargate, App Mesh, and Batch. As a Cloud Support Engineer, you'll be at the forefront of cloud technology, helping customers succeed by leveraging AWS services. You'll work in a follow-the-sun model, supporting a global customer base building mission-critical applications.

The role combines technical problem-solving with customer interaction, requiring both deep technical knowledge and strong communication skills. You'll troubleshoot complex issues, develop solutions, and work directly with customers through various channels. Beyond technical support, you'll have opportunities to contribute to process improvements, create technical content, mentor team members, and provide valuable feedback to AWS service teams.

AWS values diverse experiences and maintains an inclusive culture through employee-led affinity groups and ongoing learning opportunities. The company offers strong career growth potential with mentorship opportunities and continuous learning. Work-life harmony is emphasized, with flexible scheduling options including rotational shifts across different days of the week.

This position requires technical expertise in containerization, cloud computing, and infrastructure as code, combined with strong problem-solving abilities. You'll be part of AWS's mission to be Earth's Best Employer while helping customers innovate and succeed in the cloud. The role offers exposure to cutting-edge technologies and the opportunity to work with a diverse range of customers and technical challenges.