Cloud Support Engineer - Database

AWS Cloud Support Engineers work with a diverse customer base ranging from small startups to large enterprises, providing expert technical advice. You'll handle customer inquiries through various channels including phone, email, and instant messaging, using your expertise to investigate cases and identify root causes while understanding each customer's unique needs and considerations.

At AWS, we embrace daily challenges and learn new technologies, understanding how AWS cloud services are applied across different industries and scales. You'll collaborate with internal AWS teams, including Technical Account Managers, Solution Architects, and Business Development Managers, and have opportunities to work with top Subject Matter Experts (SMEs) and AWS Service Development Teams worldwide.

As a Database Cloud Support Engineer, you'll specifically focus on database technologies, working with services like PostgreSQL, Oracle, SQLServer, MySQL, Aurora, and Amazon DocumentDB. You'll help customers with database administration, optimization, and migration to AWS services. The role requires strong technical knowledge in database systems, Linux administration, and networking concepts.

The position offers flexible work schedules with no on-call requirements, following a follow-the-sun model. AWS provides comprehensive training programs, career development opportunities, and mentorship from experienced Amazonians. You'll be part of a global team that values diverse perspectives and focuses on delivering the best solutions for customers.

AWS is committed to creating an inclusive, diverse, and equitable work environment. We encourage exploring the best work modes and locations, with our mission being to gain global customer recognition, respect, and trust while ensuring every Amazon employee achieves successful career development.