Cloud Support Engineer - DMS (Mandarin speaker)

Amazon Web Services (AWS), the leading cloud platform provider, is seeking a Cloud Support Engineer with Mandarin language skills for their DMS (Database Migration Service) team. This role sits at the intersection of customer support and technical problem-solving, requiring both strong communication abilities and deep technical expertise.

As a Cloud Support Engineer, you'll be working with AWS's global customer base, helping them maximize their cloud infrastructure and solve complex technical challenges. You'll serve as a 'Cloud Ambassador,' leveraging your knowledge of cloud computing, programming, and system administration to deliver exceptional technical support.

The role combines hands-on technical work with customer interaction, requiring expertise in various programming languages (Java, Python, JavaScript, etc.), system administration (Linux/Windows), and networking technologies. You'll be responsible for troubleshooting complex issues, creating technical documentation, and contributing to the improvement of AWS services through customer feedback.

AWS offers a collaborative work environment where you'll work alongside leading engineers worldwide. The company emphasizes work-life harmony and provides extensive opportunities for professional growth through mentorship and career development programs. Their inclusive culture, supported by employee-led affinity groups, makes it an ideal place for diverse talent to thrive.

The position is based in Dublin, Ireland, and requires fluency in Mandarin, making it perfect for bilingual technical professionals who want to work with a global customer base while advancing their career in cloud computing. If you're passionate about cloud technology and customer success, this role offers an excellent opportunity to work with cutting-edge technology while making a significant impact on AWS's global operations.