Cloud Support Engineer - EC2 & Linux

AWS Sales, Marketing, and Global Services (SMGS) is seeking a Cloud Support Engineer specializing in EC2 and Linux systems. This role is part of AWS's mission to drive revenue, adoption, and growth across all customer segments. As a Cloud Support Engineer, you'll leverage your technical expertise to solve complex customer challenges and provide top-tier support for AWS services.

The position offers a unique opportunity to work with cutting-edge cloud technologies while supporting a diverse customer base ranging from startups to enterprise-level organizations. You'll be responsible for troubleshooting complex technical issues, providing solutions, and ensuring optimal customer experience with AWS services, particularly focusing on EC2, EBS, and ElastiCache.

Working in a follow-the-sun model, you'll enjoy regular daytime hours without on-call rotations. The role combines direct customer interaction through various channels with deep technical problem-solving. AWS provides comprehensive training, mentorship, and career development opportunities in an inclusive environment that values diverse perspectives and experiences.

The ideal candidate should have strong Linux administration skills, networking knowledge, and excellent communication abilities. You'll be part of a team that values continuous learning, innovation, and work-life harmony. This position offers the chance to work with the latest cloud technologies while developing your technical and leadership skills in a supportive environment.

AWS values diverse experiences and encourages applications from candidates with non-traditional backgrounds. The company is committed to being Earth's Best Employer and provides extensive resources for professional growth and development. Join a team that's shaping the future of cloud computing while enjoying a balanced, rewarding career at AWS.