Cloud Support Engineer (German & English speaking)

AWS is launching its first European Sovereign Cloud (ESC) and is seeking support engineers to drive this initiative. As a Cloud Support Engineer, you'll be at the forefront of cloud technology, helping global companies leverage AWS services in the ESC environment. You'll serve as a 'Cloud Ambassador' across cloud products, providing customers with tools and tactics to maximize their AWS investment.

The role combines technical expertise with customer service excellence. You'll troubleshoot complex technical issues, provide solutions through multiple communication channels, and work closely with AWS development teams. Beyond technical support, you'll have opportunities to mentor new hires, develop training materials, create automation tools, and contribute to process improvements.

AWS values diverse experiences and fosters an inclusive culture through employee-led affinity groups and ongoing learning experiences. The company emphasizes work-life harmony and provides extensive career development resources. You'll join a team of technical experts across multiple countries, helping customers design, build, operate, and secure their cloud environments.

Key responsibilities include handling customer support cases, applying advanced troubleshooting techniques, partnering with development teams, and participating in on-call rotations. You'll work with cutting-edge cloud technologies while collaborating with leading engineers worldwide. The role requires strong technical skills, excellent communication abilities in both German and English, and a passion for customer service.

This position offers opportunities for growth through mentorship, knowledge-sharing, and exposure to various AWS services. You'll be part of AWS's mission to be Earth's Best Employer while working on critical customer solutions in the cloud computing space.