Cloud Support Engineer I (BigData)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer I specializing in BigData to join our Support Engineering team. This role offers an exciting opportunity to work with cutting-edge cloud technologies while helping customers innovate using AWS services.

As a Cloud Support Engineer in the BigData profile, you'll be part of a team that provides 24/7 technical support to customers using AWS's extensive suite of services. The role focuses on supporting big data and machine learning-related services, making it perfect for those passionate about data analytics and AI technologies.

Key Aspects of the Role:

• You'll provide technical support for AWS's BigData and machine learning services, helping customers resolve complex technical challenges
• Work with distributed systems, big data technologies, and machine learning frameworks
• Collaborate with AWS architects and service teams to improve AWS services based on customer feedback
• Create technical documentation, tutorials, and how-to videos for the developer community
• Engage with leading engineers worldwide while growing your technical expertise

The Support Engineering team is structured around 10 technical areas (profiles), with this position specifically focusing on the BigData profile. You'll work with technologies like Apache Hadoop, Spark, Hive, Presto/Trino, Kafka, and various machine learning frameworks.

Work Environment:

• Flexible working hours between 7:00-21:00
• No night shifts required
• Supportive team environment with knowledge sharing
• Opportunity to work with the latest AWS technologies
• Direct customer interaction and immediate feedback
• Strong work-life balance focus

Growth Opportunities:

• Hands-on experience with cloud technologies
• Access to AWS services for learning and development
• Deep dive into open-source technologies
• Learn from experienced engineers globally
• Contribute to the technical community through content creation
• Regular opportunities to present at events like AWS re

The ideal candidate will combine technical expertise with strong communication skills. You'll need to understand customer needs comprehensively and provide accurate, helpful solutions while maintaining professional communication in both Japanese and English (primarily reading and writing).

Location options include either Tokyo or Osaka, with a collaborative team environment that supports both professional growth and work-life harmony. Join us in helping customers innovate and transform their businesses using AWS cloud services.