Cloud Support Engineer I (Deployment)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer I (Deployment) to join their Support Engineering team in Japan. This role represents an exciting opportunity to work with cloud technology and help customers innovate using AWS services.

The Cloud Support Engineer (Deployment) position focuses on providing technical support for AWS's container technology and CI/CD services. As part of the Support Engineering team, you'll be responsible for helping customers resolve technical issues, contributing to service improvements, and maintaining AWS's high standards of customer service.

The role involves working with over 200 AWS services, specifically focusing on container technologies and CI/CD tools. You'll be part of the Deployment profile team, which specializes in container services and continuous integration/deployment solutions. The position offers a structured work environment with 24/7 support coverage across global locations, ensuring work-life harmony without the need for night shifts.

Key aspects of the role include:

• Mastering and implementing the latest AWS technologies
• Collaborating with AWS architects and service teams to improve services based on customer feedback
• Managing customer communications during critical events
• Contributing to support process improvements and enhancing customer technical support experience
• Creating technical content including tutorials and how-to videos
• Engaging with leading engineers worldwide

The position offers unique advantages such as:

• Access to cloud infrastructure internals (including source code)
• Freedom to use AWS services
• Opportunity to apply diverse technical experience
• Rapid growth through interaction with global engineering talent
• Supportive team environment
• Strong work-life balance
• Direct customer appreciation

The ideal candidate should possess strong technical skills in container technologies or DevOps tools, excellent communication abilities in both Japanese and English (reading/writing), and a passion for continuous learning. The role requires working 8-hour shifts between 7:00-21:00, including weekend rotations on a monthly schedule.

This position offers the opportunity to work at the forefront of cloud technology while contributing to AWS's mission of helping customers innovate and succeed. Join a team that values technical excellence, customer obsession, and continuous learning in one of the world's leading cloud computing platforms.