Cloud Support Engineer I - Deployment/DevOps

Amazon Web Services (AWS) is seeking a Cloud Support Engineer I specializing in Deployment/DevOps to join their global support engineering team. This role offers an exciting opportunity to work with cutting-edge cloud technologies while helping customers succeed in their cloud journey.

As a Cloud Support Engineer, you'll be responsible for supporting AWS services focused on Infrastructure Automation/Governance, Configuration Management, and Containerization. You'll work with technologies including AWS CloudFormation, Cloud Development Kit (CDK), Chef, Puppet, Docker, and Kubernetes. The role involves solving complex customer issues through various channels, providing technical guidance, and contributing to service improvements.

The position requires working in a follow-the-sun model, with flexible scheduling across 5 days (including possible weekend rotations). You'll be part of AWS Support Engineering, a customer-facing global organization that supports both external customers and internal teams. This team plays a crucial role in helping companies worldwide leverage AWS services for their mission-critical applications.

AWS offers a strong culture of inclusion and diversity, with employee-led affinity groups and regular events promoting learning and understanding. The company emphasizes work-life harmony and provides extensive opportunities for career growth through mentorship and knowledge-sharing. You'll be working in an environment that values continuous learning and innovation, with access to the latest cloud technologies and the chance to impact customers globally.

The ideal candidate will have experience with deployment pipelines, containerization, and system administration. You'll need strong problem-solving abilities and excellent communication skills to work effectively with customers and team members. This role offers the opportunity to grow your technical expertise while working with a diverse range of customers and technologies in the cloud computing space.