Cloud Support Engineer I (Linux)

AWS Support Engineering team (formerly Premium Support) is seeking a Cloud Support Engineer (Linux) to provide technical assistance to customers using AWS cloud services. This role is part of the team providing 24/7 Japanese technical support through web forms, phone, and chat.

The Cloud Support Engineer's primary responsibility is helping customers innovate through technical expertise. Through daily customer interactions, you'll engage with various use cases, creating a natural learning environment. You'll also play a crucial role in providing feedback to service development teams about AWS service challenges and improvements identified through customer inquiries.

The position is part of the Linux profile team, which handles one of 10 technical areas among AWS's 200+ services. You'll be working on the front lines dealing with Linux environment troubleshooting, system building support, virtualization, storage, and cloud migration services.

Key aspects of the role:

• No night shifts required due to global timezone coverage
• Opportunity to work with cutting-edge cloud technologies
• Direct impact on AWS service improvements
• Balanced work-life harmony with structured handoff processes
• Chance to contribute to AWS events like re
• Access to AWS service source code and infrastructure
• Collaborative environment with mutual support among team members
• Direct customer appreciation and feedback

The role requires strong technical skills in Linux and related domains, excellent problem-solving abilities, and strong communication skills in both Japanese and English (primarily reading and writing). You'll be working from either Tokyo or Osaka, contributing to AWS's mission of supporting customers in their cloud journey.

This position offers an excellent opportunity to work at the forefront of cloud computing, continuously learn new technologies, and make a significant impact on how customers use AWS services.