Cloud Support Engineer I — Networking (fluent in Mandarin)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer to join their team in Toronto. As a Cloud Support Engineer, you'll be at the forefront of cloud computing technology, helping global companies leverage AWS services for their mission-critical applications. You'll serve as a 'Cloud Ambassador' across AWS products, providing technical support, troubleshooting, and solutions to customers.

The role combines technical expertise with customer service, requiring strong problem-solving abilities and communication skills. You'll work with cutting-edge cloud technologies, collaborate with renowned engineers worldwide, and contribute to improving AWS services through customer feedback.

AWS offers a supportive environment with emphasis on work-life balance, professional growth, and inclusive culture. The team values knowledge sharing and mentorship, making it an ideal place for career development. You'll be part of a diverse team that embraces differences and follows Amazon's 16 Leadership Principles.

Key responsibilities include providing technical solutions, writing documentation, handling complex customer issues, and driving improvements in support processes. The ideal candidate should have experience in technical support or software development, strong debugging skills, and be fluent in Mandarin.

This is an excellent opportunity for someone passionate about cloud computing, customer success, and working with innovative technology in a collaborative, global environment.