Cloud Support Engineer II (Database)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer II specializing in database services to join their Support Engineering team in Japan. This role is crucial in providing technical support to customers utilizing AWS cloud services, with a specific focus on database-related technologies and solutions.

The position involves working with AWS's extensive suite of database services, where you'll be responsible for helping customers resolve technical challenges, optimize their database implementations, and make the most of AWS's database offerings. As a Cloud Support Engineer II, you'll be part of a team that provides 24/7 Japanese language technical support, though your work schedule will be during regular business hours (8:00-20:00).

Key aspects of the role include:

• Providing advanced technical support for AWS database services
• Troubleshooting complex database issues and offering optimization advice
• Collaborating with AWS architects and service teams to improve products
• Contributing to the AWS knowledge base through technical content creation
• Engaging with the global AWS engineering community

The ideal candidate will bring at least 3 years of engineering experience, with strong expertise in relational databases and related systems. You'll need excellent problem-solving abilities, strong communication skills in both Japanese and English, and a passion for continuous learning in cloud technologies.

This role offers significant growth opportunities, including:

• Direct access to AWS's infrastructure and source code
• Hands-on experience with cutting-edge cloud technologies
• Collaboration with world-class engineers globally
• Work-life balance with flexible scheduling
• Direct impact on customer success and service improvements

The position is based in either Tokyo or Osaka, Japan, offering a supportive team environment where you can develop your skills while helping customers innovate using AWS services. You'll be part of a global team that values knowledge sharing, continuous improvement, and technical excellence.

The role requires no overnight shifts, as the support team operates across multiple time zones, ensuring comprehensive coverage while maintaining work-life harmony. You'll work in a collaborative environment where your database expertise will directly contribute to customer success and AWS service improvements.