Cloud Support Engineer (Korean speaker)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer with Korean language skills to join their world-class support team. As a Cloud Support Engineer, you'll be at the forefront of cloud technology, helping customers succeed with AWS services. You'll troubleshoot complex technical issues, work with leading engineers globally, and drive customer success through direct support and content creation.

The role combines technical expertise with customer service, requiring strong problem-solving abilities and excellent communication skills in Korean. You'll handle cases through multiple channels including phone, email, and web chat, while applying advanced troubleshooting techniques to resolve complex cloud infrastructure issues.

AWS offers a collaborative environment with opportunities for growth through mentorship, training programs, and career advancement. The team operates on a follow-the-sun model with global coverage, requiring flexibility in working hours including occasional weekend rotations.

This position is perfect for technically skilled professionals who are passionate about cloud computing and customer success. You'll be part of AWS's mission to be Earth's Best Employer while working with cutting-edge cloud technologies and helping customers achieve their goals.

The role offers comprehensive benefits including medical, dental, and vision insurance, parental leave, and a strong focus on work-life harmony. AWS values diversity and maintains an inclusive culture through employee-led affinity groups and ongoing learning experiences.

Requirements include 3+ years of technical experience, strong Korean language skills, and expertise in areas such as Linux/Windows administration, networking, databases, or development. A bachelor's degree in a technical field or equivalent experience is necessary.