Cloud Support Engineer - (Korean Speaker) Ireland

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and leading innovation in cloud technologies.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Support Engineer - (Korean Speaker) Ireland

Amazon Web Services (AWS) is seeking a Cloud Support Engineer with Korean language skills to join their growing team in Dublin, Ireland. As a member of the AWS Support team, you'll be at the forefront of cloud technology, helping global companies leverage AWS services for their mission-critical applications.

The role involves providing technical support across various AWS services, from networking to operating systems and applications. You'll work directly with leading companies and collaborate with Amazon's engineering teams to solve complex technical challenges. This position offers an excellent opportunity to grow into a Full Stack Engineer while working with cutting-edge cloud technologies.

As a Cloud Support Engineer, you'll respond to customer inquiries through multiple channels, troubleshoot technical issues, and provide guidance on AWS services. You'll be part of a team that values technical excellence and customer obsession, working alongside some of the industry's brightest minds in cloud computing.

The position requires strong technical skills in areas such as Linux/Windows administration, networking fundamentals, and experience with various technical domains like databases, security, or development languages. Korean language fluency is essential as you'll be supporting Korean-speaking customers.

AWS offers a collaborative work environment with opportunities for continuous learning and professional development. You'll have access to mentorship programs, career growth pathways, and the chance to work with diverse, global teams. The company values work-life harmony and maintains an inclusive culture that celebrates differences.

This role is perfect for someone who is passionate about cloud technology, enjoys solving complex technical problems, and wants to be part of transforming how businesses operate in the cloud. You'll not only help customers succeed but also contribute to the evolution of AWS services through customer feedback and insights.

Last updated 4 minutes ago

Responsibilities For Cloud Support Engineer - (Korean Speaker) Ireland

  • Respond to customer's technical inquiries via phone, chat and email
  • Troubleshoot and solve technical problems of AWS customers
  • Drive customer communication during critical events
  • Provide the voice of the customer to internal AWS teams
  • Support AWS services across multiple technical profiles
  • Collaborate with AWS development teams, Technical Account Managers and Solutions Architects
  • Contribute to improving support processes and customer technical experience

Requirements For Cloud Support Engineer - (Korean Speaker) Ireland

Linux
Python
Java
JavaScript
PHP
  • Excellent oral and written communication skills in Korean Language
  • Experience in Technical role with Monitoring and/or Troubleshooting
  • OS Administration (Linux/Windows) experience
  • Network Essentials (DNS, TCP/IP) knowledge
  • Experience in one of: Databases, Big Data, Analytics, Security, Development languages, Storage, DevOps, Windows, Linux or Networking
  • Bachelor's degree in Information Science, Computer Science, Engineering, Mathematics, Physics, or related field OR equivalent experience

Benefits For Cloud Support Engineer - (Korean Speaker) Ireland

Medical Insurance
Dental Insurance
Vision Insurance
  • Work-life balance
  • Mentorship opportunities
  • Career growth opportunities
  • Inclusive team culture
  • Knowledge-sharing environment

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