Cloud Support Engineer - Media and Content Delivery (MCD), AWS SE (SCD)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

As a Cloud Support Engineer, you will:

• Learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed
• Act as the Cloud Ambassador across AWS products
• Support services focusing on distributed cloud infrastructure
• Solve customer cases through various contact channels (telephone, email, and web/live chat)
• Apply advanced troubleshooting techniques to provide tailored solutions
• Drive initiatives to improve support-related processes and customer experience
• Provide feedback to internal AWS teams on service improvements
• Work on critical, highly complex customer problems spanning multiple AWS services
• Continuously learn groundbreaking technologies and develop new technical skills
• Act as an interviewer in hiring processes and coach/mentor new team members

The role supports technologies across Data and Storage, Content delivery, and Media and Streaming technologies. It requires flexibility to work 5 days a week (occasionally on weekends) on a rotational basis.

Amazon values diverse experiences and encourages candidates from all backgrounds to apply. The company is committed to work-life harmony, fostering an inclusive team culture, and providing mentorship and career growth opportunities.