Cloud Support Engineer - Networking

AWS Cloud Support Engineer - Networking is a crucial role where you'll work with a diverse range of customers from small startups to large enterprises, providing expert technical guidance. As part of AWS, the world's leading cloud platform, you'll handle customer inquiries through various channels, leveraging your networking expertise to solve complex technical challenges.

The role focuses on networking technologies including DNS, load balancing, IPsec, SSL, TCP/IP, routing and switching. You'll work extensively with AWS services like ELB, Route 53, WAF, VPN, Direct Connect, and Transit Gateway. Your responsibilities include deep technical troubleshooting, root cause analysis, and providing solutions that help customers achieve their objectives.

Working at AWS offers unique opportunities for growth and learning. You'll collaborate with global teams, including Technical Account Managers, Solution Architects, and Subject Matter Experts. The role follows a follow-the-sun model with flexible scheduling (no on-call requirements), operating during daytime or early evening hours on weekdays.

The position offers comprehensive career development through structured training programs, hands-on experience, and collaboration with world-class engineers. You'll have opportunities to contribute beyond technical support by creating training materials, writing technical content, participating in AWS events, and driving process improvements.

AWS values diversity and provides an inclusive work environment where different perspectives are respected. The role comes with competitive benefits, including medical coverage, parental leave, and work-life harmony. As part of Amazon's cloud division, you'll be at the forefront of cloud computing innovation, working with over 200 services used by customers worldwide.

This role is ideal for someone with networking expertise who wants to grow their career in cloud computing while making a significant impact on global customers. While specific AWS experience isn't required, strong networking fundamentals and a passion for learning are essential for success in this position.