Cloud Support Engineer - Security

AWS Cloud Support Engineer is a technical role focused on providing expert support and solutions for AWS customers' security needs. As a Cloud Support Engineer, you'll leverage your engineering expertise to deliver top-tier technical solutions that help customers achieve their goals. The role combines deep technical knowledge with customer interaction, working in a follow-the-sun model during daytime hours.

You'll be part of AWS Sales, Marketing, and Global Services (SMGS), responsible for driving revenue and growth across various customer segments. The position involves solving complex technical problems, providing solutions through multiple communication channels, and continuously learning about new technologies and security practices.

The role offers significant opportunities for professional growth through comprehensive training programs, mentorship, and exposure to cutting-edge cloud technologies. You'll work with diverse customers, from startups to large enterprises, helping them implement and maintain secure cloud solutions.

AWS provides an inclusive, diverse work environment where innovation is encouraged and unique perspectives are valued. The company offers flexible working arrangements and emphasizes work-life harmony, ensuring success both professionally and personally.

Key technical areas include information security, threat modeling, penetration testing, web security, compliance (PCI, HIPAA, FIPS), and networking protocols. You'll work with various security technologies including NextGen FW, WAF, SIEM, and Endpoint Security.

The position combines technical expertise with customer service, requiring strong communication skills and the ability to explain complex technical concepts clearly. You'll collaborate with various teams including Technical Account Managers, Solution Architects, and Business Development Managers to provide comprehensive solutions to customers' security challenges.