Cloud Support Engineer - Storage and Content Delivery (Mandarin speaker)

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specializing in Storage and Content Delivery, with Mandarin language proficiency. This role sits at the intersection of cloud computing and customer support, where you'll be instrumental in helping customers succeed with AWS technologies.

As a Cloud Support Engineer, you'll be part of AWS Support, working with a global customer base building mission-critical applications. Your responsibilities will span from troubleshooting complex technical issues to writing technical documentation and working directly with customers through various communication channels. The role specifically focuses on Storage and Content Delivery services, including CloudFront, Simple Email Service, media services, and storage solutions like Backup, Elastic File System, and S3.

The ideal candidate will bring together technical expertise in content delivery networks, storage systems, and media frameworks with strong customer service skills. You'll need to be fluent in Mandarin and have hands-on experience with web caching, streaming technologies, and filesystem troubleshooting. This position offers significant growth opportunities through AWS's comprehensive training programs and mentorship initiatives.

AWS values work-life harmony and maintains an inclusive culture where diversity is celebrated. You'll be part of a team that emphasizes continuous learning, with access to extensive knowledge-sharing resources and career development opportunities. The role is based in Dublin, Ireland, where you'll work alongside leading engineers in the cloud computing industry.

This position offers the unique opportunity to work with cutting-edge cloud technologies while developing your technical and customer service skills. You'll be at the forefront of cloud computing, helping customers leverage AWS services effectively while contributing to the growth of AWS as a leading technology organization.