Cloud Support Engineer, Support Engineering

AWS Sales, Marketing, and Global Services (SMGS) is seeking a Cloud Support Engineer to join their dynamic team. As a market leader in cloud computing, AWS offers an exciting opportunity to work with cutting-edge technologies while helping customers succeed in their cloud journey. This role combines technical expertise with customer service, making you a 'Cloud Ambassador' across AWS products.

The position involves working with a global customer base, troubleshooting complex technical issues, and providing innovative solutions. You'll be part of a 24/7/365 operation, collaborating with leading engineers worldwide to solve challenging problems across multiple AWS services. The role offers significant learning opportunities through hands-on experience with cloud technologies and AWS's comprehensive training programs.

As a Cloud Support Engineer, you'll not only resolve technical issues but also contribute to the broader AWS ecosystem by creating technical content, mentoring team members, and driving process improvements. The team culture emphasizes knowledge-sharing and professional growth, with opportunities for career advancement across the organization.

This role is ideal for someone with a technical background who enjoys problem-solving, has strong customer service orientation, and is passionate about cloud computing. You'll be working in a fast-paced environment where every day brings new challenges and opportunities to learn. The position requires shift work including nights, weekends, and holidays, reflecting the always-on nature of cloud services.

Join AWS and be part of a team that's shaping the future of cloud computing while helping customers achieve their technology goals. You'll have access to mentorship, training resources, and career development opportunities in one of the world's most innovative technology companies.