Cloud Support Engineer - SVO (Machine Learning), Support Engineering

Amazon Web Services (AWS) is seeking a Cloud Support Engineer specializing in Machine Learning to join their Support Engineering team. As a key member of AWS Support, you'll be at the forefront of cloud technology, helping customers leverage AWS services effectively. This role combines technical expertise in machine learning with customer support, requiring both deep technical knowledge and strong communication skills.

The position involves working with cutting-edge cloud technologies while supporting AWS's global customer base. You'll troubleshoot complex technical issues, provide architectural guidance, and help customers optimize their machine learning workloads on AWS. The role requires expertise in machine learning algorithms, frameworks like TensorFlow and PyTorch, and strong programming skills.

AWS offers a dynamic work environment with opportunities for growth and learning. You'll collaborate with leading engineers worldwide, contribute to improving AWS services through customer feedback, and have the chance to mentor others. The company values work-life harmony and provides comprehensive career development resources.

This role is ideal for someone with a background in machine learning and technical support who enjoys solving complex problems and working directly with customers. You'll be part of AWS's mission to be Earth's Best Employer while helping customers innovate using cloud technology. The position offers exposure to various AWS services and the opportunity to work with cutting-edge ML technologies.

The role requires flexibility as AWS operates on a follow-the-sun model, with support sites located globally. You'll join a diverse, inclusive team culture that emphasizes continuous learning and professional growth. AWS particularly values diverse experiences and welcomes candidates from non-traditional backgrounds who bring unique perspectives to the team.