Data Engineer, Amazon Customer Service

Amazon's Worldwide Defect Elimination (WWDE) team is seeking a Data Engineer to join their Voice of Customer (VoC) team. This role focuses on building Amazon's flagship suite of VoC products, connecting employees with customer experience data and insights. The position involves working with sophisticated ML models and GenAI to transform billions of customer interactions into actionable insights. The team builds scalable solutions using cutting-edge big data technologies to identify and resolve customer issues.

The role offers an exciting opportunity to work on projects including centralizing customer-reported issues, expanding GenAI capabilities, and improving customer feedback systems. The ideal candidate will have strong business judgment, architectural design skills, and experience with big data technologies. The position offers competitive compensation ranging from $118,900 to $205,600 based on location, plus comprehensive benefits including medical coverage and 401(k).

This is an excellent opportunity for a data professional who wants to make a significant impact on customer experience at one of the world's largest technology companies. The role combines technical expertise with business impact, working in a collaborative environment with various stakeholders. The position offers exposure to the latest technologies in big data, machine learning, and artificial intelligence, with the chance to work on systems that affect millions of customers globally.