IT Application Dev Engineer, Stores FinTech

Amazon is one of the world's largest technology companies, specializing in e-commerce, cloud computing, and artificial intelligence.
$104,300 - $185,000
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Finance · Enterprise SaaS

Description For IT Application Dev Engineer, Stores FinTech

Amazon Stores FinTech Team is seeking a talented Support Engineer to join their Financial Planning & Analytics suite of products team. This role sits at the intersection of technology and finance, supporting one of the world's largest and most complex supply chains. The position combines technical expertise with customer support leadership, requiring strong skills in data engineering, problem-solving, and cross-functional collaboration.

The role offers an opportunity to work with cutting-edge financial technology systems, where you'll be responsible for troubleshooting complex technical issues, improving operational efficiency, and mentoring junior team members. You'll work closely with development teams, customers, and finance teams to ensure smooth operations of critical financial planning processes.

As a Support Engineer, you'll be instrumental in analyzing and resolving complex technical problems, creating documentation, and driving continuous improvement initiatives. The position offers competitive compensation ranging from $104,300 to $185,000 depending on location and experience, plus comprehensive benefits and potential equity compensation.

This role is ideal for someone who combines strong technical skills with excellent communication abilities and enjoys working in a fast-paced, customer-focused environment. You'll have the opportunity to influence technical strategy, drive operational excellence, and make a significant impact on Amazon's global financial operations.

Last updated 2 hours ago

Responsibilities For IT Application Dev Engineer, Stores FinTech

  • Serve as a subject matter and technology expert for complex customer issues
  • Analyze and diagnose complex problems and identify root causes
  • Work with development teams to improve service support
  • Lead escalation and collaboration process with cross-functional teams
  • Create technical documentation and tutorials
  • Define metrics to monitor system performance
  • Mentor and train junior support engineers
  • Partner with leaders for data-driven decisions
  • Lead support retrospectives and drive improvements

Requirements For IT Application Dev Engineer, Stores FinTech

Python
  • 5+ year of technical support experience
  • 5+ year of experience working in TM1/Planning Analytics Technology
  • 3+ year of experience working with SQL
  • Experience dealing effectively with customers during problem resolution
  • Experience troubleshooting and debugging technical systems
  • Experience troubleshooting and documenting findings

Benefits For IT Application Dev Engineer, Stores FinTech

Medical Insurance
401k
  • Full range of medical benefits
  • Financial benefits
  • Total compensation package

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