IT Support Engineer I, Ops Tech Solutions (OTS)

Amazon is seeking an IT Support Engineer I to join their Ops Tech Solutions (OTS) team at their fulfillment center in Amagasaki, Japan. This role is crucial in maintaining and supporting the IT infrastructure that powers Amazon's massive logistics operations.

The position offers a unique opportunity to work with Amazon's cutting-edge infrastructure while supporting one of the world's largest e-commerce operations. You'll be responsible for ensuring the stable operation of all IT systems within the fulfillment center, from help desk support to infrastructure management.

Your day-to-day responsibilities will be divided among three main areas:

• 25% Internal help desk support
• 65% IT infrastructure support, systems management, and improvement proposals
• 10% New business implementation project support

The role offers significant growth opportunities, including the chance to work with the latest technologies and participate in continuous improvement initiatives. Career advancement paths include moving up to senior support engineer positions or transitioning into engineering leadership and IT management roles.

Working at Amazon, you'll be part of a supportive environment with comprehensive training programs, OJT opportunities, and a strong mentoring system. The company values diversity and maintains an inclusive culture where everyone can be themselves.

The position requires shift work including weekends (with 10 days off per month) and may involve occasional night shifts during peak periods or system maintenance. You may also be required to travel for short or long-term assignments and potentially relocate based on business needs or career development opportunities.

This role is perfect for someone who combines strong technical skills with excellent customer service orientation and enjoys working in a fast-paced, constantly evolving environment. You'll be part of a team that values ownership, innovation, and continuous improvement while supporting one of the world's most customer-centric companies.