ITS Support Engineer 1 (OPC), IT Services

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon IT Services! We're looking for people who strive to "Work Hard. Have Fun. Make History."

Amazon is seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer. IT Support Engineers work with Amazonians to provide and support the IT equipment and services that are used every day. We treat Amazon employees as our customers and provide timely, accurate, and professional assistance.

Key job responsibilities:

• Provide comprehensive technical support to Amazon Corporate employees
• Occasional travel to other US cities as required
• Look for innovative process improvements and participate in teams to implement change
• Acquire and maintain current knowledge of relevant IT policies
• Troubleshoot/support escalations for customers via tickets, beyond the scope of front-line support
• Create and maintain documentation
• Ticket queue management and ticket auditing across North America
• Handle to completion requests and technical project work
• Assist with activities to triage and escalate any system or network outage to reduce downtime
• Handle escalations from Level 1 support
• Follow, update and create standard operating procedures (SOP) to improve the teams' knowledge management

The base pay for this position ranges from $46,000/year in the lowest geographic market up to $103,000/year in the highest geographic market. Pay is based on factors including market location, job-related knowledge, skills, and experience. Amazon offers a total compensation package that may include equity, sign-on payments, and other forms of compensation, in addition to a full range of medical, financial, and/or other benefits.