Lab Support Engineer, Customer Experience & Business Trends

Join Amazon's Customer Experience and Business Trends (CXBT) team as a Lab Support Engineer, where you'll play a crucial role in building automated solutions for measuring customer experience and digital product performance. As part of the Automation team, you'll be responsible for assembling and maintaining experimental setups and hosts in our Lab. You'll be the first point of contact for software engineers and managers requesting setup modifications, working with both hardware and software components.

The role combines systems administration, technical support, and automation development, requiring strong Linux/Unix skills and scripting abilities. You'll work in a dynamic environment supporting development and production hosts while contributing to operational process improvements. The position offers the opportunity to work with cutting-edge technology and collaborate with diverse teams across Amazon.

CXBT is a global organization dedicated to understanding and improving customer experience across all Amazon businesses. The team comprises various professionals including Product Managers, Software Developers, Computer Vision experts, Solution Architects, and Data Scientists, offering excellent opportunities for growth and learning.

The ideal candidate should have experience in networking fundamentals, lab facility maintenance, and strong communication skills. You'll be part of a team that values innovation, customer obsession, and technical excellence, working on solutions that directly impact Amazon's digital product improvement initiatives.

This role offers the chance to work with one of the world's leading technology companies, contributing to systems that affect millions of customers globally. You'll have the opportunity to grow your technical skills while working with a diverse, talented team in a fast-paced, innovative environment.