ML Support Engineer II

Global technology and e-commerce company that leads in cloud computing, digital streaming, and artificial intelligence.
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · AI

Description For ML Support Engineer II

Amazon's Pricing Team is seeking a Support Engineer to join their team in a role that combines software engineering and systems expertise. This position focuses on maintaining platform infrastructure and implementing automation initiatives that impact millions of customers. The role requires strong technical skills in Linux environments and network operations, along with the ability to troubleshoot complex systems.

As an ML Support Engineer II, you'll be responsible for supporting and maintaining various Linux distributions (RHEL, CentOS, Ubuntu) while working closely with development teams to enhance service reliability. Your work will directly impact operational efficiency through systematic diagnosis of issues, implementation of monitoring solutions, and infrastructure maintenance.

The ideal candidate will bring 2+ years of software development or technical support experience, with strong knowledge of Unix systems and modern programming languages. You'll need to understand network fundamentals and have experience with debugging technical systems. Experience with AWS is a plus.

This role offers an opportunity to work with cutting-edge technology at Amazon, one of the world's leading technology companies. You'll be part of a team that values operational excellence and customer-focused solutions, while having the chance to work on systems that operate at massive scale. The position combines elements of traditional support engineering with software development, making it ideal for those who enjoy both maintaining infrastructure and implementing technical solutions.

Working at Amazon means being part of a culture that embraces innovation and long-term thinking. You'll have the opportunity to work with talented engineers, learn from industry experts, and contribute to systems that serve millions of customers worldwide. The role offers professional growth opportunities and the chance to work on challenging technical problems in a fast-paced environment.

Last updated 9 days ago

Responsibilities For ML Support Engineer II

  • Maintain platform infrastructure
  • Assist with automation initiatives
  • Support and maintain Linux environments (RHEL, CentOS, Ubuntu)
  • Assist with network infrastructure operations
  • Resolve complex operational issues
  • Implement monitoring solutions
  • Perform infrastructure maintenance
  • Support existing software improvements
  • Automate support processes
  • Maintain system documentation

Requirements For ML Support Engineer II

Linux
Python
  • 2+ years of software development, or 2+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • Experience scripting in modern program languages
  • Bachelor's degree
  • Experience of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP)

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