Network Development Engineer - Telecom, Amazon Connect

Amazon Connect is a revolutionary cloud-based contact center service within AWS Solutions that enables businesses to deliver engaging, dynamic, and personal customer service experiences. This role represents an exciting opportunity to join the AWS Solutions organization, where we're focused on providing business applications that leverage Amazon's unique experience and expertise to serve millions of companies worldwide.

As a Network Development Engineer for Amazon Connect, you'll be at the forefront of developing next-generation telecom infrastructure crucial to modern cloud-based contact centers. You'll work with a diverse team of network, systems, and software engineers to make our telephony platform more efficient, scalable, and reliable. The position involves working with SIP protocol, networking, and Linux/UNIX systems to support and expand Amazon Connect's telecom infrastructure.

The role combines deep technical expertise with leadership opportunities, as you'll be responsible for designing and delivering scalable, resilient systems while maintaining a constant customer focus. You'll work on integrating new telephony providers, developing automation tools, and providing technical guidance to team members.

Amazon Connect supports a large volume of concurrent customer calls and active agents using an internally developed SIP-based call center platform. What makes this position unique is that we build most of our own equipment, requiring hands-on experience with SIP endpoint systems rather than just configuring commercial products.

This is an ideal role for someone who:

• Is passionate about solving real-world customer problems
• Enjoys working in a collaborative, inclusive environment
• Is customer-obsessed and eager to impact millions of users
• Values continuous learning and taking on new challenges
• Wants to maintain a strong work-life balance while working with talented engineers

The position offers significant growth opportunities within AWS, which is known for its culture of innovation and customer obsession. You'll be part of a team that values diverse experiences and perspectives, with access to mentorship, knowledge-sharing, and career-advancing resources.

Working at Amazon Connect, you'll be part of a service that's transforming the industry, reshaping customer interactions, and redefining how agents deliver service. The team's rapid growth and exciting charter involve resolving complex engineering and algorithmic challenges while building solutions that directly impact businesses worldwide.