Playback Ops Sys Dev Engineer, Playback Operations Systems Group, Prime Video

Prime Video is seeking a passionate System Development Engineer for their Playback Operations Systems Group. This role focuses on supporting device automation systems for live events and 24/7 linear operations. The position offers an opportunity to work with multiple systems, analyzing and resolving common issues to enhance customer experience.

The role involves working in a dynamic environment where innovation is paramount. You'll be part of the team that ensures smooth delivery of Prime Video's vast collection of content, including Amazon Originals, licensed content, and live sports events across 200+ countries.

A typical day includes monitoring operational dashboards, developing automation tools, collaborating with cross-functional teams, and providing critical support during live events. You'll work on enhancing monitoring capabilities, implementing automation workflows, and ensuring system reliability.

The Live Ops Systems Group is crucial in maintaining reliable, high-performance customer experience monitoring tooling and infrastructure. The team takes ownership of the end-to-end live monitoring experience, from Living Room devices through encoding and analysis platforms to Live Ops AVOCs.

This position offers significant impact potential, as customer satisfaction and trust are top priorities. The role requires quick learning ability and comfort with handling multiple overlapping tasks. You'll be working with cutting-edge streaming technology while directly influencing millions of customers' viewing experiences.

Amazon provides an inclusive culture that empowers team members to deliver the best results for customers. The company values diversity and makes recruiting decisions based on experience and skills, focusing on candidates' passion for discovery, invention, simplification, and building.