Prob Mgmt Support Engineer, GSS Elite Problem Solvers

Amazon Robotics is seeking a Problem Management Support Engineer to join their Global Safety & Support (GSS) Elite Problem Solving (EPS) team. This role focuses on tackling complex technical challenges to ensure operational excellence for robotics and automated systems. The position combines technical expertise with problem-solving skills to enhance system performance, reliability, and safety.

The role involves working with cross-functional teams including hardware and software engineering, configuration management, supply chain, and safety teams. The ideal candidate will be responsible for identifying, analyzing, and resolving recurring system issues while developing both temporary and permanent solutions.

Key aspects of the role include incident trend analysis, root cause investigation, knowledge base maintenance, and proactive problem prevention. The position requires strong technical skills, particularly in Linux systems and database management, combined with excellent communication abilities to work effectively with various stakeholders.

This is an excellent opportunity for someone passionate about robotics and automation who wants to make a significant impact on Amazon's cutting-edge technology infrastructure. The role offers competitive compensation ranging from $108,900 to $188,200 depending on location and experience, plus additional benefits including equity and sign-on payments.

The position requires either a Bachelor's degree with 5+ years of experience or a Master's degree with 3+ years of experience in customer support, demonstrating Amazon's commitment to finding experienced professionals who can handle complex technical challenges. Working at Amazon Robotics means joining a team dedicated to innovation and pushing the boundaries of what's possible in automation and robotics technology.