SDE 2, Level 5, CHEX

Amazon Customer Service (CS) is seeking a Software Development Engineer 2 (SDE2) to join their Contact Handling Experience (CHEX) team. This role is crucial in developing products that support Amazon's Customer Service Associates (CSAs) in delivering exceptional customer service. The team focuses on building effortless solutions to handle and resolve customer contacts while providing insights to enhance customer interactions.

As an SDE2, you'll work with cutting-edge technologies including GraphQL, Java, Spring, and AWS to create innovative customer experience solutions. You'll collaborate with experienced engineers to improve technology, design and develop new customer-facing products, and implement metrics to ensure high-quality results. The role involves building comprehensive customer engagement services that help anticipate and resolve customer questions using Amazon's CRM system.

The position requires strong technical skills and a customer-centric mindset, as you'll be working on complex systems that operate at global scale. The team uses Scrum methodology, test-driven development, and continuous deployment practices. You'll have the opportunity to make significant technical decisions and work directly with senior technical leaders to shape the future of Amazon's customer service technology.

This role is perfect for engineers who are passionate about creating customer-focused solutions, enjoy solving complex technical challenges, and want to work in a fast-paced, innovative environment. You'll be part of Amazon's mission to be Earth's most customer-centric company, working on systems that directly impact millions of customer interactions.