SDE, Amazon CS (Level 5), CHEX

The Amazon Customer Service (CS) organization is seeking a Senior Software Development Engineer to join their Contact Handling Experience (CHEX) team. This role is crucial in developing products that support Amazon's Customer Service Associates (CSAs) in delivering exceptional customer service. The team builds solutions to handle and resolve customer contacts while providing insights to enhance customer interactions.

The position involves working with cutting-edge technologies like GraphQL, Java, Spring, and AWS to create innovative customer experience solutions. You'll be part of a team that designs and implements scalable systems, collaborating with experienced engineers to improve technology and develop new customer-facing products.

As an SDE on this team, you'll be responsible for building new software services from scratch, improving existing systems, and creating efficient solutions for complex business problems. The role requires someone who enjoys working on complex system software, is customer-centric, and can handle global-scale operations.

Amazon uses Scrum, test-driven development, and continuous deployment methodologies. The ideal candidate will be results-oriented, data-driven, and passionate about creating comprehensive customer engagement solutions. This is an excellent opportunity for experienced software engineers who want to make a significant impact on Amazon's customer service technology landscape.

The position offers the chance to work with senior technical leaders, make critical architectural decisions, and directly influence how Amazon designs and operates its production systems. You'll be at the forefront of customer experience innovation, working to anticipate and resolve customer questions using Amazon's CRM systems.