SDE, Amazon CS (Level 5), CHEX

The Amazon Customer Service (CS) organization is seeking a Senior Software Development Engineer to join their Contact Handling Experience (CHEX) team. This role is crucial in developing products that support Amazon's Customer Service Associates (CSAs) in delivering exceptional customer service. The team focuses on building effortless solutions to handle and resolve customer contacts while providing insights to enhance customer interactions.

As an SDE, you'll work with cutting-edge technologies including GraphQL, Java, Spring, and AWS to create innovative customer experience solutions. You'll collaborate with experienced engineers to drive technological improvements, design and develop new customer-facing products, and implement metrics to ensure high-quality results. The role involves building comprehensive customer engagement services that anticipate and resolve customer questions using Amazon's CRM system.

The position offers the opportunity to work on complex systems at global scale, with a strong emphasis on customer obsession - a core Amazon principle. You'll be part of a team that uses Scrum, test-driven development, and continuous deployment methodologies to deliver projects efficiently. The role combines technical expertise with business impact, as you'll be responsible for creating solutions that directly improve customer service operations.

Working in the CHEX team means you'll be at the forefront of customer experience innovation, developing tools and services that enable CSAs to provide world-class customer service. This is an excellent opportunity for a senior engineer who wants to make a significant impact on Amazon's customer service infrastructure while working with a talented team of technical professionals.

The ideal candidate will bring strong technical skills, a passion for customer service excellence, and the ability to solve complex problems with elegant solutions. You'll have the chance to influence technical decisions, mentor other team members, and contribute to Amazon's mission of being Earth's most customer-centric company.