Security Engineer II, Customer Service Security Response Operations (CSSRO)

Amazon's Customer Service Security team serves as the first line of defense protecting customers and their interests from technical & malicious adversaries. This role combines security engineering with incident response at a massive scale, working to protect the world's largest Customer Service operation. As a Security Engineer II, you'll be responsible for investigating and responding to security threats, designing robust solutions to complex security challenges, and ensuring customer protection remains the top priority.

The position offers an opportunity to work with world-class talent in solving complex security problems that affect millions of customers. You'll serve as a technical SME for incident response, conduct deep-dive investigations into threats, and help build security-related services for internal customers. The role involves both tactical incident response and strategic security engineering work.

Amazon Security values diverse experiences and offers opportunities to build expertise across multiple security domains including cloud, retail, entertainment, and healthcare. The team promotes work-life harmony and an inclusive culture where ongoing DEI events and learning experiences are part of the environment. You'll have access to extensive training and career development resources as part of Amazon's commitment to being Earth's Best Employer.

This role sits within the Customer Service Security Response Operations team, focusing on protecting Amazon's customer service infrastructure and operations. You'll work closely with other security engineers, analysts and developers while having opportunities to mentor others and help drive security best practices across the organization. The position offers exposure to security challenges at massive scale while working for one of the world's leading technology companies.