Senior Business Intelligence Engineer, Amazon Customer Service

Amazon's Customer Service (CS) team is seeking a Senior Business Intelligence Engineer to drive strategic initiatives that shape the future of customer and employee support globally. This role combines data analytics expertise with business intelligence solutions to improve content management, training, and program management functions. The position involves working with large datasets, developing reporting infrastructure, and measuring the effectiveness of training, associate content, and strategic programs. The ideal candidate will have strong data analytics skills, experience with AWS technologies, and the ability to translate business needs into technical solutions. This role offers the opportunity to impact Amazon's customer service operations at a global scale while working with cutting-edge technologies and diverse stakeholders. The position includes comprehensive benefits and competitive compensation based on location and experience. The role requires expertise in SQL, Python, and data visualization tools, with opportunities to work on innovative solutions in a fast-paced environment. This is an excellent opportunity for someone passionate about data-driven decision making and improving customer experience at one of the world's largest technology companies.