Senior Business Intelligence Engineer, Amazon Customer Service

Join Amazon's Defect Elimination Analytics team as a Senior Business Intelligence Engineer (BIE) where you'll play a crucial role in enhancing customer satisfaction through data-driven insights. This position combines the innovative spirit of a startup with Amazon's global scale and resources. You'll work alongside Software Developers, Data Engineers, Research Scientists, and Program & Product Managers in a collaborative environment that values entrepreneurial thinking.

Your role involves leveraging advanced analytics to identify customer service defects, conducting root cause analysis, and driving improvements based on real business needs. You'll use your expertise in SQL, Python, and AWS technologies to handle large-scale data operations and translate complex data into actionable business insights.

The position offers an excellent opportunity to make a meaningful impact on Amazon's customer experience while working with cutting-edge technologies. You'll be responsible for managing complex projects, collaborating across teams, and driving data-informed decisions that directly influence customer satisfaction metrics.

Amazon provides a comprehensive benefits package including medical, dental, and vision coverage, parental leave options, 401(k) plans, and PTO. The company's inclusive culture and commitment to innovation make it an ideal environment for professionals looking to grow their careers while making a significant impact on a global scale.

The role is based in Austin, TX, where you'll be part of a dynamic team focused on using data science and business intelligence to transform customer service operations. This position requires 5+ years of SQL experience and strong capabilities in data analysis, experimental design, and machine learning.