Senior Support Engineer

Join Amazon's Kindle Reader and Shopping Support Engineering team in an exciting role that combines technical support and software development. As a Senior Support Engineer, you'll be part of the team behind Amazon's newest innovation, working on world-class software for customers. The role involves providing production engineering support for the Kindle digital product family, coordinating with development teams, and handling software deployment.

You'll tackle diverse challenges daily, from investigating customer issues and metric trends to collaborating with top Amazon engineers on operational automation. This position offers excellent growth opportunities, allowing you to become a subject matter expert across multiple services while developing and maintaining cloud production environments.

The role combines hands-on technical work with strategic thinking, requiring skills in Java, C++, and Unix/Linux systems. You'll work in an agile environment, troubleshooting complex issues, developing tools, and ensuring smooth service operations. This position is perfect for someone who enjoys both technical problem-solving and system optimization, offering the chance to impact Amazon's digital product ecosystem directly.

Working at Amazon means joining a company at the forefront of innovation, with competitive benefits and a culture driven by leadership principles. You'll be part of a team that values customer obsession, ownership, and diving deep into technical challenges.