Senior Support Engineer, Audible

At Audible, a leading producer and provider of audio storytelling, we're seeking a Senior Support Engineer to join our growing team. This role combines technical leadership with hands-on problem-solving to support Audible's services and platforms that serve millions of global listeners.

The position requires a seasoned professional with 3+ years of experience in programming or technical support, who can lead complex multi-team projects and serve as a technical subject matter expert. You'll be responsible for driving operational efficiency, participating in design reviews, and developing high-performing solutions while mentoring other team members.

As a Senior Support Engineer, you'll work at the intersection of development and operations, requiring proficiency in programming languages like Java, Python, or JavaScript, and strong Linux/Unix expertise. You'll lead initiatives to improve service reliability, develop monitoring solutions, and drive architectural improvements.

The role offers an opportunity to make a significant impact on Audible's technical infrastructure while working with cutting-edge technologies. You'll collaborate with development and QA teams to enhance change management processes and work on preventing support issues before they arise.

Audible's culture emphasizes creativity, inclusion, and innovation. We're looking for someone who can contribute to our entrepreneurial spirit and help us continue delivering exceptional audio experiences to our customers. The position is based in Mexico City, offering the chance to work with a global team while contributing to Audible's mission of delivering transformative storytelling experiences.

This is an excellent opportunity for a technical leader who wants to combine their problem-solving skills with strategic thinking, while working on systems that impact millions of users. You'll be part of shaping the future of audio entertainment while developing your career in a dynamic, customer-focused environment.