Senior Support Engineer, Smart Device

Amazon Device QA Lab Management Service (LMS) is seeking a Senior Support Engineer to lead their device lab infrastructure operations across multiple locations in China. This role combines technical leadership with hands-on engineering work, focusing on lab infrastructure management, device testing, and service optimization.

The position requires deep technical expertise in device protocols, Linux systems, and automation, while also demanding leadership skills to guide team members and drive operational excellence. You'll be responsible for managing lab resources, implementing automation solutions, and ensuring high service quality for Amazon's global development teams.

As a senior team member, you'll work at the intersection of hardware and software, managing everything from device installation to infrastructure troubleshooting. The role offers the opportunity to work with cutting-edge smart devices while building and maintaining the systems that support Amazon's device development ecosystem.

The ideal candidate will bring both technical depth and leadership experience, with the ability to mentor team members while driving technical initiatives. You'll be part of a team that's essential to Amazon's device development process, ensuring lab infrastructure reliability and continuous service improvement.

This role offers the chance to work with Amazon's latest smart device technologies, lead technical initiatives, and shape the future of device testing infrastructure. You'll be able to apply your expertise in systems, networking, and automation while developing leadership skills and driving organizational improvement.