Software Dev Engineer II, Amazon Connect

Amazon Connect is a revolutionary cloud-based contact center service within AWS Solutions that enables businesses to deliver dynamic and personal customer service experiences. Built on Amazon's decade-long internal development, this service allows companies to set up cloud contact centers within minutes. The role offers a unique opportunity to join a fast-growing business post-launch, helping shape both technology and product development.

As a Software Dev Engineer II, you'll be part of a team transforming how businesses interact with customers through AI-powered contact center solutions. You'll work with cutting-edge technologies including AI, ML, and big data while solving complex engineering challenges. The position involves end-to-end ownership of code from design to deployment, collaborating with senior technical leaders across AWS.

The ideal candidate will thrive in a customer-focused environment, bringing strong computer science fundamentals and practical industry experience. You'll work across the technology stack, including modern web technologies, service-oriented architecture, NoSQL databases, and machine learning systems. The role offers excellent work-life balance, competitive compensation, and comprehensive benefits.

This position is perfect for engineers who enjoy working with a collaborative, inclusive team focused on meaningful customer impact. You'll be part of AWS, the world's leading cloud platform, working on solutions used by millions of customers worldwide. The role offers significant growth opportunities, mentorship, and the chance to influence the future of cloud-based customer service technology.