Software Dev Engineer II

Amazon Business is one of Amazon's fastest-growing initiatives focused on building solutions for business customers to research, discover, and buy business, industrial, and scientific products across multiple devices and regions. The AB-MSET team is responsible for delivering personalized service experiences for business customers throughout their lifecycle. The role involves working on critical service experience components including service intent detection, matching logic for service mechanisms, and contact routing. You'll be developing scalable services and APIs while working with cutting-edge technologies. The team manages post-purchase capabilities ranging from order management to customer support systems, integrating with various service frameworks to enable business-grade service experiences. This is an opportunity to work with seasoned engineers on impactful projects that directly affect Amazon's B2B customer experience. The role requires strong technical skills, willingness to experiment and learn, and the ability to work across multiple teams and domains. You'll be part of a team that's focused on making business customers' post-order interactions more intuitive and efficient, whether through self-service experiences or supported channels.