Software Dev Engineer, Software Development Engineer, Amazon Connect - Identity Management and Access Control

Amazon Connect is a revolutionary cloud-based contact center service within AWS Solutions that transforms how businesses handle customer service. This role offers an opportunity to work on identity management and access control for Amazon Connect, which leverages AI, GenAI, and various AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis. As a Software Development Engineer, you'll be part of a fast-growing business, helping shape the technology that powers modern contact centers in the cloud. The team values work-life harmony, inclusive culture, and continuous learning.

The position involves working with cutting-edge technologies across modern web, SOA, NoSQL databases, AI, ML, and Big Data. You'll be responsible for developing scalable solutions that directly impact millions of customers worldwide. The team seeks individuals who are passionate about customer needs, enjoy solving complex problems, and want to work in an inclusive environment that promotes both professional growth and work-life balance.

Amazon Connect is the result of ten years of development that went into building Amazon's own customer service tools, now available as a public AWS service. The service enables businesses to create cloud-based contact centers quickly and efficiently, providing engaging, dynamic, and personal customer service experiences. This role offers the unique opportunity to work on technology that is transforming an entire industry while solving complex engineering and algorithmic challenges.

The ideal candidate will thrive in a collaborative environment, be customer-focused, and have a strong desire to learn and take on new challenges. You'll be joining a team that values diversity, encourages knowledge-sharing, and provides extensive mentorship opportunities. The position offers competitive compensation, comprehensive benefits, and the chance to work on technology that directly impacts how businesses interact with their customers.