Software Development Engineer, Amazon Connect

Amazon Connect is seeking a Software Development Engineer to join their innovative cloud-based contact center platform team. This role is part of AWS Solutions, focused on providing business applications that leverage Amazon's expertise to serve millions of companies worldwide.

The position offers a unique opportunity to work on Amazon Connect, a disruptive cloud-based contact center solution that enables businesses to deliver engaging customer service experiences. Built on ten years of Amazon's own customer service technology, Amazon Connect integrates powerful AI capabilities and AWS services including Amazon Lex, Polly, Lambda, S3, and Kinesis.

As a developer, you will:

• Own code end-to-end from design to development
• Work closely with senior technical leaders within the team and across AWS
• Design and deliver scaleable, resilient systems
• Work with modern web technologies, SOA, NoSQL databases, AI, ML, and Big Data
• Contribute to transforming the customer service industry

The ideal candidate will have:

• Strong computer science fundamentals
• Practical industry experience
• Passion for solving customer problems
• Interest in working on high-impact services
• Desire to learn and take on new challenges

The team offers:

• Collaborative and inclusive work environment
• Direct impact on customer experience
• Opportunity to shape emerging technology
• Work-life balance
• Continuous learning and growth opportunities

This role combines technical expertise with customer focus, offering the chance to innovate in the cloud contact center space while working with cutting-edge AWS technologies. You'll be part of a fast-growing business that's transforming how companies interact with their customers.