Software Development Engineer, Amazon Connect (AWS)

Amazon Connect is a revolutionary cloud-based contact center service within AWS that's transforming how businesses deliver customer service. Built on Amazon's decade of experience in customer service technology, it enables companies to create cloud contact centers in minutes. The service integrates powerful AI capabilities through Amazon Lex, Polly, and other AWS services to deliver natural, efficient customer experiences.

As a Software Development Engineer on the Amazon Connect team, you'll be part of AWS Solutions organization, working to provide business applications that serve millions of companies worldwide. You'll play a crucial role in developing next-generation contact center technology, focusing on scalable, resilient systems while maintaining a strong customer focus.

The position offers a unique opportunity to join a fast-growing business post-launch, helping shape both technology and product direction. You'll work with modern technologies across the stack, including web services, NoSQL databases, AI/ML, and big data solutions. The team values work-life harmony and fosters an inclusive culture through employee-led affinity groups and ongoing learning experiences.

Amazon Connect is positioned to disrupt the customer contact center space significantly, as noted by industry analysts. The service enables companies to focus on customer service rather than service center management, with open platform integration and partner community support. This role offers the chance to be part of this transformation while working with cutting-edge technology at AWS scale.

The position includes competitive compensation based on location and experience, comprehensive benefits, and opportunities for career growth through mentorship and knowledge-sharing. Join us in revolutionizing how businesses connect with their customers through innovative cloud solutions.