Software Development Engineer, Amazon Connect - Contact Control Panel

Amazon Connect is a revolutionary cloud-based contact center service from AWS that enables businesses to deliver engaging, dynamic, and personal customer service experiences. As a Software Development Engineer on the Amazon Connect team, you'll be part of building the Contact Control Panel, focusing on the agent experience and integrating LLM technology to resolve customer issues. This role offers an opportunity to work on a rapidly growing service that transforms how customers interact with businesses.

The position is within the AWS Solutions organization, which aims to provide business applications leveraging Amazon's unique experience and expertise to millions of companies worldwide. You'll be working on the Amazon Q in Connect contact center agent experience, enabling agents to use LLM technology to resolve customer issues. The team operates at a start-up pace to deliver impactful features that empower agents.

You'll be responsible for developing next-generation contact center technology, working with a full-stack codebase including React, microservices, and various AWS services. The role involves close collaboration with senior technical leaders and requires strong computer science fundamentals combined with practical industry experience.

The team culture emphasizes work-life harmony, inclusive practices, and continuous learning. You'll be part of a diverse group that values curiosity, innovation, and customer focus. The position offers comprehensive benefits, competitive compensation, and opportunities for career growth through mentorship and knowledge-sharing.

This is an ideal opportunity for someone who enjoys solving complex problems, working with cutting-edge technology, and having a direct impact on customer experiences. The role combines technical challenges with business impact, as you'll be working on solutions used by millions of customers worldwide.