Software Development Engineer, Amazon Connect - Contact Control Panel

Amazon Connect is a revolutionary cloud-based contact center service within AWS Solutions that enables businesses to deliver dynamic and personal customer service experiences. This role is part of the team building Amazon Q in Connect contact center agent experience, enabling agents to use LLM technology to resolve customer issues. The position offers an opportunity to work on a fast-growing service that transforms how customers interact with businesses.

The team focuses on developing next-generation contact center technology, working with cutting-edge tools including React, MicroServices, and various AWS services. You'll be responsible for end-to-end development, from design to implementation, while collaborating with senior technical leaders across AWS.

As a Software Development Engineer, you'll be working in an environment that values work-life harmony, inclusive team culture, and continuous learning. The role involves building scalable, resilient systems while maintaining a strong customer focus. You'll be part of a team that operates at a startup pace, delivering impactful features that empower contact center agents.

The position leverages Amazon's decade-long experience in customer service technology, working with AI and AWS services like Amazon Lex, Polly, Lambda, S3, and Kinesis. This is an excellent opportunity for engineers who are passionate about solving complex problems, enjoy working in a collaborative environment, and want to make a significant impact on customer service technology.

The team culture emphasizes inclusivity, continuous learning, and work-life balance. You'll have access to extensive knowledge-sharing resources, mentorship opportunities, and career advancement paths. The role offers competitive compensation, including equity, sign-on payments, and comprehensive benefits, reflecting Amazon's commitment to being Earth's Best Employer.