Software Development Engineer, Amazon Connect Contact Control Panel (AWS)

AWS Applications and Higher Level Abstractions (Apps) is seeking a Software Development Engineer for the Amazon Connect Contact Control Panel team. This role is part of AWS's cloud-based contact center solution that enables businesses to deliver engaging customer service experiences. You'll be working on a rapidly growing service that handles hundreds of thousands of agents daily, using technologies like React and microservices.

The position offers a unique opportunity to join a fast-growing business and help shape both technology and product development. You'll be responsible for developing next-generation contact center solutions, designing scalable systems, and working closely with senior technical leaders across AWS. The role requires strong computer science fundamentals and practical industry experience, particularly in full-stack development.

As part of our team, you'll work in an inclusive environment focused on customer needs, solving real problems that impact millions of users. We value work-life harmony and offer flexible work arrangements. The team culture emphasizes continuous learning, mentorship, and career growth opportunities.

The role includes competitive compensation ranging from $129,300 to $223,600 based on location, plus equity, sign-on payments, and comprehensive benefits. You'll be part of AWS's larger mission to provide the world's most comprehensive cloud platform, working alongside talented professionals who prioritize customer success and innovation.

Key technologies include React, Shared Workers, and microservices, with opportunities to work across the full technology stack. The position requires strong communication skills and the ability to collaborate with both technical and business stakeholders.