Software Development Engineer, Amazon Customer Service

Amazon is seeking an experienced Software Development Engineer (SDE) to join their Customer Service organization, specifically the Shipping & Delivery Support (SDS) Tech team. This role focuses on developing innovative self-service support options to enhance the driver support experience. The team builds solutions using cutting-edge AWS technologies and AI to provide best-in-class support options.

As an SDE, you'll work on developing tooling and automation support across various channels including Web, Chat, and Associate experiences. You'll be tackling diverse technical challenges, designing and deploying reliable distributed solutions that operate at Amazon's massive scale. The role involves working with core technologies including Java, Linux, and AWS services.

The team emphasizes work-life balance and fosters an inclusive culture that celebrates knowledge sharing and mentorship. You'll be part of a team with diverse experience levels, working in an environment that values continuous learning and growth. The role offers opportunities to make a significant impact on customer experience while working with cutting-edge technologies.

Amazon provides comprehensive benefits including medical, dental, and vision coverage, parental leave options, and retirement plans. The company strongly values diversity and inclusion, reflected in their leadership principles and various employee-led affinity groups. They welcome candidates from all backgrounds and experiences, focusing on potential and passion rather than exact qualification matches.

This position offers excellent career growth opportunities, working alongside talented engineers to redefine industry standards while solving complex technical challenges that directly impact millions of customers.