Software Development Engineer, Amazon Customer Service

Amazon's Worldwide Defect Elimination (WWDE) team within Customer Service is seeking a Software Development Engineer to join their Voice of Customer (VoC) team. This role focuses on building Amazon's flagship suite of VoC products that connect internal employees with customer experience data and insights. The team leverages sophisticated Machine Learning and Generative AI to transform billions of customer interactions into actionable opportunities.

The position involves working on complex distributed systems that process high volumes of customer feedback data, implementing APIs for cross-team integration, and developing machine learning models. You'll be part of an innovative team working on exciting 2025 roadmap initiatives, including automated defect detection, expanding GenAI capabilities, and improving customer feedback coverage.

As an SDE, you'll collaborate with ML scientists, engineers, and business partners to evolve VoC products and deliver innovative solutions. The role requires expertise in distributed systems, API development, and machine learning integration. You'll work in a fast-paced environment where you'll need to handle changing priorities and manage multiple initiatives simultaneously.

The position offers competitive compensation ranging from $129,300 to $223,600 based on location and experience, plus equity and comprehensive benefits. This is an excellent opportunity for a skilled developer who wants to make a direct impact on Amazon's customer experience while working with cutting-edge technologies in machine learning and artificial intelligence.